Shipping Policy

Processing time: Orders ship within 1–2 business days (excluding holidays). During launches/restocks, processing may take up to 5 business days. Orders placed on a Friday will be shipped on the following business day.

Shipping methods: We ship via USPS. Delivery times shown at checkout are estimates and begin after your order ships.

Shipping rates: Calculated at checkout.

Tracking: You’ll receive a tracking email when your order ships.

Warm-weather shipping note (Body Butter): Our body butters can soften or melt during transit in hot weather. This can change texture temporarily but doesn’t affect performance. If your butter arrives softened, place it in a cool area for 24 hours to re-set.

Address accuracy: Please double-check your address at checkout. If an order is returned to us due to an incorrect address, you’re responsible for reshipping costs.

Damaged or incorrect items: If your order arrives damaged or incorrect, contact us at kayandraynbodycare@gmail.com within 48 hours of delivery with photos of the item(s), packing materials, and shipping label so we can help.

Returns

Returns: Due to hygiene and safety considerations, we do not accept returns. Damaged or incorrect items will be replaced or refunded if reported within 48 hours of delivery.

Refunds: Refunds are issued for damaged or incorrect items only and must be reported within 48 hours of delivery with photos of the item(s), packing materials, and shipping label. Approved refunds are issued to the original payment method once approved. Please contact us at kayandraynbodycare@gmail.com for help with refunds.